Frequently Asked Questions

We offer several meal programs: Balanced Diet Meal (BDM), Keto, High Protein (HP), Rice Meal (RM), and Slim & Fit (SWM). Pricing depends on your selected program, number of delivery days, and meals per day.

Yes. The ordering flow is guest-friendly, so you can configure your meal plan first and complete your account setup afterward. Once you log in or register, your pending order can be linked to your dashboard for confirmation and subscription management.

We accept next-day delivery as long as your order is placed before 8:00 PM the day before. If you order after that cutoff, the team may need to move your start date to the next available delivery day.

Meals are delivered fresh each morning between 6:00 AM and 9:00 AM, depending on your location. Our commissary is based in Buhangin District, so exact arrival time can vary based on route and distance.

Deliveries run Monday to Saturday. Sundays are excluded, and Saturday delivery can be turned off during ordering if you prefer a Monday-to-Friday schedule.

We serve Davao City, and final delivery availability depends on your address and barangay. During checkout, the system uses your selected barangay to determine the applicable delivery rate for your area.

Delivery fees depend on your area. The order summary shows the delivery rate per delivery day for your barangay, and some areas may qualify for no additional delivery fee.

Yes. We support common dietary restrictions such as no pork, no beef, no shrimp, no fish, and no nuts. You can also add allergy notes and food preferences to help the team prepare your meals correctly.

The platform automatically checks for conflicts before converting a new order into a subscription. If your selected dates overlap with an existing subscription, you may be asked to reschedule, wait for the next available start date, or create the order as a renewal after your current plan ends.

Yes. After signing in, your dashboard shows active subscriptions, pending orders, delivery schedules, and subscription history. If a subscription has not started yet, the dashboard can also surface the appropriate next actions for confirmation or cancellation.

Yes. We allow subscription pauses as long as we are advised before the 6:00 PM cutoff the night before. This gives the team enough time to adjust food preparation and delivery routing.

Payment is collected upon delivery of your first meal. You will also receive a confirmation email after placing your order, and the team will contact you to finalize the details.

Yes. For best results, send any modification or cancellation request before the 6:00 PM cutoff. This gives the team enough time to adjust preparation and delivery planning for the following day.